Frequently asked questions.
Contents
General
Normally you can expect to receive your key immediately after your purchase . However, due to timezone differences, please allow for up to 8 hours to receive your key in exceptional cases.
Please make sure our reply emails do not end up in your spam folder by checking your spam folder for any emails from info@gameshowcrew.com.
We have all products in stock and packages are sent with UPS Express the same day when received before 12:00 CET.
Depending on your location the delivery time can very between 1-3 days. Please do not hesitate to contact us when you have any questions!
No, QuizXpress is not shipped on CD’s. We frequently update our software and sending out CD’s would be a waste.
The software can be downloaded and activated from the link you receive after your order or evaluation request.
QuizXpress allows you to create unique, branded Game Show experiences. There are various levels of customization available.
Please refer to the following post on our forum for more information.
QuizXpress currently isn’t available for the Mac. If you own a Mac and still want to use QuizXpress, several options are available.
Do I need an internet connection to create a quiz?
An internet connection isn’t required when creating (or playing) a quiz.
Quizzes are stored locally on your computer.
Do I need a separate license for QuizXpress Studio ?
QuizXpress Studio is included in all QuizXpress licenses.
Which language options are available?
QuizXpress Studio is available in English, French, Dutch, German and Italian.
Quiz content can be made in any language. Using two languages in one quiz is also supported.
Which game formats are included?
Except from Mini games all game formats are included.
Which branding options do I have?
Branding can be applied to all quiz slides as well as mini games.
How many quizzes can I create and with how many questions?
As many as you like!
Is QuizXpress available for the Mac?
QuizXpress currently isn’t available for the Mac. If you own a Mac and still want to use QuizXpress, several options are available.
Other questions?
Any other questions? Please do not hesitate to contact us!
Do I need an internet connection to run a quiz?
An internet connection isn’t required when playing with buzzers.
An internet connection is only required when the audience plays along with Mobile phones through the internet. For onsite events, you can also choose to use Mobile phones without an internet connection.
Do I need a separate license for QuizXpress Live?
QuizXpress Live is included in all QuizXpress licenses.
Can I use mobile phones as well as buzzers with QuizXpress Live?
Depending on your license (buzzer license/mobile license/full license) you can use buzzers, mobile phones or a mix of both.
Can I show scores during a game show?
You can show leader boards, response charts and other overviews at any moment during the show by using QuizXpress Director or the computer keyboard.
How do I play a mini game during a game show?
You can choose to add mini games to the game show while creating it in QuizXpress Studio, or start mini games during a game show by using QuizXpress Director.
How do I use QuizXpress Director?
QuizXress Director, the quiz master control panel, can be used in two ways.
On the computer, when attaching a second screen and extending the desktop, you can show QuizXpress Director on the computer by pressing D.
Included with the QuizXpress Mobile license is the QuizXpress Director app, available for iOS and Android.
Can I use QuizXpress on a Mac?
QuizXpress currently isn’t available for the Mac. If you own a Mac and still want to use QuizXpress, several options are available.
Other questions?
Any other questions? Please do not hesitate to contact us!
Do you need WiFi when using the buzzers?
You do not need WiFi. The buzzers communicate with a USB receiver attached to the computer.
Can I mix buzzers with mobile phones?
Yes you can! Give your audience the option to play with buzzers or by using their mobile phone.
In this case, do not use question types that are supported on the phone only like letter, number, or text questions.
What is the range of the buzzers?
The range of the buzzer systems is 100 meters/300 feet.
The range of the Plus keypad buzzers is 350 meters/1000 feet.
What is the maximum number of buzzers?
The maximum number depends on the buzzer system:
- Keypad buzzers – 400 keypads
- Plus keypad buzzers – 2000 keypads
- Other buzzers – 100 buzzers
What's the difference between the keypad and Plus keypad buzzers?
There are three differences between the regular (blue) keypads and the (red) Plus keypad buzzers:
- Range: 100 meters/300 feet versus 300 meters/1000 feet for the Plus keypads.
- Number of keypads supported during a game show: 400 versus 2000 for the Plus keypads
- Processing speed: 100 keypads per second versus 400 keypads per second for the Plus keypads.
Can I add buzzers to my system later?
Yes you can. If you purchase additional buzzers in our shop, we make sure they are configured as an addition to your system so that you can use them immediately upon reception
Do I need to configure my buzzers upon reception after my order?
Our buzzer systems are preconfigured and plug and play, all you need to do is plugin the receiver and your are good to go!
How are the buzzers powered?
Keypads are powered by 2 AAA type batteries.
Dome buzzers are powered by 2 D type batteries.
Cube buzzers as well as Sparkle and Luminous buzzer columns are rechargeable.
Are the buzzers durable?
Yes they are! We thoroughly tested them to withstand enthusiastic quiz players! We also provide a guarantee of 1 year on all our equipment.
Are there any reception issues with the wireless receiver when wireless networks are present?
The wireless receiver operates on the 2.4 GHz band which is the same Frequency as WiFi signals. When there is overlap with other equipment, the receiver does ‘smart channel hopping’ to avoid conflicts.
Our receivers have been thoroughly tested to successfully operate in environments with lots of other signals present.
Should I choose buzzers or mobile?
Pro for buzzers:
+ Buzzers offer a true game show feeling
+ You provide players with a device to play along. No need to have a charged phone available
+ Players can use their phones for other things during the game show
Pro for mobile:
+ additional question options like letter, number, and text questions
+ Questions and answers are displayed on the phone, no need for a big screen
+ more cost-efficient
What do the indicators on the QuizXpress receiver mean?
- Red: the receiver is powered on and ready to go
- Red plus blinking green: the receiver is polling the keypads, this should be the state when actively running the quiz
- Red plus orange: the receiver is in programming/pairing a keypad. Please refer to the QuizXpress Device programmer section in the User Manual for more information.
Can I use QuizXpress Mobile when there is no internet connection?
Yes you can. You can choose to play through the internet or without an internet connection by using a local WiFi router, which we provide in our shop. In this case players use the QuizXpress Smart Buzzer app.
Do I have to install an app?
Using the QuizXpress Smart Buzzer app, available for iOS and Android, is optional when playing online or through an internet connection.
You can also let the audience play through our www.buzzerpad.com or www.buzzerpad.eu website.
The app does provide you with several benefits like letter,number and text questions and onscreen display of questions and answers onscreen.
The app is also suited to play on a local WiFi network without any internet available.
What is the maximum number of players?
The current maximum number of players is 5000 when playing through the internet.
For playing onsite without an internet connection through a WiFi access point, the maximum number depends on the local WiFi infrastructure.
We offer WiFi access points in our shop allowing you to play with up to 50 players.
Can I restrict access to a quiz?
You can restrict access to a quiz by players by providing them with an access code that can be used to enter the quiz.
Can I mix QuizXpress Mobile with buzzers?
Yes you can! Give your audience the option to play with buzzers or by using their mobile phone.
In this case, do not use question types that are supported on the phone like letter,number or text questions.
Any other questions?
Please do not hesitate to contact us!
You can insert mini games into a quiz and configure them when creating a quiz, or you can choose to configure and start a mini game during a game show from QuizXpress Director.
You can add the crowd control games to your license as a single time purchase. The randomizer, performance ranking and clock mini games are free mini games which are part of the QuizXpress license.
Points won or lost during a mini game affect the points of a player.
You can purchase the mini games when buying your QuizXpress license, being a mobile license or a QuizXpress buzzer bundle.
You can also choose to add one or more mini games to your license after purchasing a license. QuizXpress contains evaluation versions of all mini games so you can first give them a try!
You can use the mini games with all types of buzzers.
Please do not hesitate to contact us!
A a subscriber, do I need an internet connection to run quizzes?
An internet connection is required when downloading quizzes.
When playing quizzes, an internet connection isn’t required when playing with buzzers or with mobile phones on local WiFi.
An internet connection is only required when the audience plays along with Mobile phones through the internet. For onsite events, you can also choose to use Mobile phones without an internet connection.
As a content provider, how do I make my content available to my subscribers?
You can make your quizzes available through FTP, Dropbox or HTTPS (contact us for more information).
How do I buy a Quiz Center license?
As a content provider, you provide quizzes to your clients who install Quiz Center. You sell quiz content to the subscribers and obtain the Quiz Center licenses from us. Want to know more ? Contact us!
Do you offer branded versions of Quiz Center?
If you plan on distributing quizzes to a large number of sites we can provide you with a fully branded solution.
Want to know more ? Contact us!
When you purchase a kit of Galaxy devices you will receive a new license key which activates galaxy support in QuizXpress.
The galaxy wristband kit contains a charger allowing you to charge up to 120 wristbands at the same time.
Each buzzer as well as each Galaxy device have a unique id. in QuizXpress, you can predefine which keypad uses which galaxy device so that you can already prepare the handout during an event.
You cannot use Galaxy with QuizXpress Mobile
Do you have any other questions ? Please do not hesitate to contact us!
