Symptoms:

When starting the QuizXpress installer, it stops after a while with the following message:

This error can occur when a virus scanner interrupts the installer. We have especially seen this happening with the AVG Virus Scanner.

This does not happen due to a false positive. It happens because of the way this particular virus scanner operates and affects our installation process.

Resolution:

Currently the only way to work around this is to temporarily disable the virus scanner and restart the installer. Don't forget to turn on the virus scanner after installation.

 

 

Upgrading to QuizXpress 6

QuizXpress 5 is a major update, hence a new activation key is required. For customers owning a commercial license, the key will be upgraded automatically. For regular licenses an upgrade must be purchased.

Commercial license

If you own a commercial QX5 license key, you are entitled a free upgrade. Please follow the steps below to upgrade:

  • Download the QX6 installer from: https://www.quizxpress.com/installer/QuizXpress6.exe
  • Install version 6 by running the downloaded installer; read and accept the license agreement and click the Install button
  • Open QuizXpress Studio. The activation window appears with your current commercial QuizXpres 5 key. Click the ‘Activate’ button the upgrade your key.

Non-commercial license

If you don’t own a commercial license key, you first need to purchase an upgrade. You can do so from our shop at: https://www.quizxpress.com/en/shop

  • Once you have received the key by email, follow the steps as below:
  • Download the QuizXpress 6 installer from: https://www.quizxpress.com/installer/QuizXpress6.exe
  • Install version 6 by running the downloaded installer; read and accept the license agreement and click the Install button
  • Open QuizXpress Studio. The activation window appears with your current QuizXpress 5 key. Enter your new QuizXpress 6 key in the textbox for the activation key and click the ‘Activate’ button.

Home License

From QuizXpress 6, the home license is offered as a mobile subscription which also supports the Sony buzzers.

You can find the home license in our shop at https://www.quizxpress.com/en/shop/quizxpress-mobile/quizxpress-home-detail.

 

To see what’s new in QuizXpress 6 click here

 

QuizXpress Mobile Subscription

In QuizXpress 6 we introduce mobile keypad support. Here are some answers to general questions on this new technology:

Is it necessary for the mobile phone to be connected to the same Wifi network as the laptop running the quiz?

No, in our solution it doesn't matter where in the world your audience is. All you need is a working Internet connection for you and your audience. You can even stream your quiz over the Internet and have players participate across the globe.

 

Do my users need to install an app on their mobile phone?

No, players can connect via our buzzerpad.com (or any of the other buzzerpad domains) website using any standard web browser. For the quiz master operating the show there is an more advanced app (currently only for Android, iOS will follow later) at Google Play Store

 

How do users connect to my quiz session?

Each session has a unique 5 digit PIN code. With this PIN code and a nickname your players can participate. There is no registration process and players do not need to enter any personal details such as their email adress. Simply enter the PIN, choose a (unique) name and they're ready to go

 

How much bandwidth is required?

The solution uses very little data on the mobile side and is optimized to be fast and lightweight. And even on the side of the QuizXpress quiz player, the required bandwidth is minimal. The system has been tested with up to 2000 simultaneous mobile players and the data was way below the limits of any normal Internet connection.

 

 How fast is it?

Blazing fast. Try it for yourself!

 

Can I mix mobile keypads with my regular wireless keypads?

Yes, as long as you stay within the range of the total amount of devices that your license supports you can mix the two systems.

 

Is it free?

No, for mobile keypad support a yearly subscription is required, even if you have a non commercial permanent license. Please see our shop for price details or drop us an email.

 

What if your server is down?

We host our system in Microsoft datacenters across the globe that guarantee extemely high availability. However in the unlikely case that a site is down for whatever reason, we provide backup domains that are phisically located in other parts of the world (e.g. buzzerpad.eu). In Quiz Setup you can simply switch to another domain and your audience will be directed to that domain when the quiz starts.

 

Is there any reason why I should still buy/use regular keypads?

Definitely! Our regular wireless keypads and buzzers are still the most reliable, simple and fun way to play quizzes with your audience. Plug and play and not dependent in any way on a working Internet connection and people bringing their (charged) mobile phones. However, it all depends on your situation and intended use of the system so we think we should offer you the choice. 

 

For more details, please consult the following document:QuizXpress mobile keypad support.pdf

If you have any concerns or questions please drop us a mail.

Main Office

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